Help

Support & Help

Mo–Fr · 10:00–18:00 CET · Reply within 24h

We reply directly — no ticket system, no endless loops.

Direct contacts

• General: hello@malla.app
• Support & Bugs: support@malla.app
• Safety: safety@malla.app
• Partners & Venues: partners@malla.app
• Press: press@malla.app

Common topics

Delete account

Settings → Account → "Delete account". Deletion is immediate; all data is removed within 30 days.

Cancel Pro

iPhone: Settings → Apple ID → Subscriptions → malla Pro → Cancel. Android: Google Play → Subscriptions → malla Pro → Cancel.

Verification failed

Good light, no sunglasses or hat. After three attempts, email support@malla.app.

Account banned

Appeal at appeal@malla.app using your registered email.